Designing with Human Nature in Mind to Improve Mental Health & Efficiency
- Focusing on why the mistake made sense in the moment: rather than who made it allows organisations to learn, improve, and build psychological safety
- Creating environments, processes, and tools that support real-world decision-making, reduce cognitive load, and make the safest action the easiest to take
- Encouraging near-miss reporting, implement learning reviews instead of investigations, and train leaders to respond with curiosity over blame